Angel Dry Carpet & Rug Cleaning, the makers of Capn Clean, have been in business for 12 years and are proud to offer a full 100% Money Back Guarantee to all Capn Clean customers. We pay for shipping and handling. No hassle. No risk. Our promise is that you can professionally clean your upholstery without hiring an expert. We’ll be with you every step of the way. If you have questions about the instructions or any concerns with cleaning your upholstered furniture, for example, damaged or delicate fabrics, we will be there to help you.
In fact, the founder, Stephen Bair pledges to consult with you personally by phone, create demonstration videos tailored to your specific needs, or possibly even fly out to your location personally, just to ensure that your DIY upholstery cleaning project is a 100% success – with the same results that we deliver professionally every day at Angel Dry Carpet & Rug Cleaning!
You may be asking, why would the owner of a company go to such great lengths to take a personal interest in your upholstery cleaning success? The answer is simple – communication. We know Capn Clean is an amazing product. We know that even if you don’t own a drill, you can professionally, safely, and effectively dry clean (very low moisture) your upholstery with our eco-friendly restoration process.
As with any consumer product in the cleaning and restoration space, detailed instructions, clear communications, attention to detail, and circumstantial or environmental variability, all play a role in delivering the desired outcome. To ensure that Capn Clean customers have the best possible experience, we are 100% all in, with you, the customer. In time, as customers experience new questions, situations, and concerns, we will be creating a series of instructional videos to demonstrate solutions to meet those customer needs.
Refund & Returns Policy
Our refund and returns policy is good for 30 days. If 30 days have passed since your purchase, please reach out to our customer service department at info@capnclean.com and explain your circumstances to us. We know that Capn Clean works because we use it every day at Angel Dry Carpet & Rug Cleaning. Perhaps you’re wanting a refund because you weren’t able to successfully resolve your upholstery cleaning needs. Maybe you just need a little advice or assistance. It is our duty and responsibility to help you, whatever the case may be, so please do contact us. An Angel Dry team member or the owner will reach out to you within 2-3 business days. It’s our commitment to serving our customers.
To be eligible for a return, please request a return shipping label by sending your order number to info@capnclean.com. Please ensure that the original bottle of Capn Clean is emptied, and please return all brush accessories, tools, and packaging included with your order. Within 2-3 business days, our customer service department will email you a return shipping label. Simply attach that label to the original mailer that your product arrived in and drop it at the local USPS post office or hand it to your USPS mail carrier.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days. You will receive a confirmation email of the completed refund processing, with transaction details. Please note that depending on the efficiency of processing by your financial institution, it may take an additional 3-7 business days for the funds to post to your account.
Shipping Returns
To return your Capn Clean product on your own, you will be opting out of using a return shipping label that we provide to you at no charge. If you prefer this option, you should mail your product to:
Angel Dry Carpet & Rug Cleaning
Attn: Capn Clean
2225 E. Belt Line Rd. Ste 109
Carrollton, TX 75006
If you opt to ship your order to us on your own, you will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless it is returned with a shipping label that we provide to you.
Need help?
Contact us at info@capnclean.com for questions related to refunds and returns.